feedback resolution tool
Overview: KAC encourages open, respectful, and constructive communication between families, swimmers, and coaches. Aggressive or abusive language is not permitted. All discussions should occur at agreed times and places — no unannounced deck visits or surprise conversations.
“Seek first to understand, then to be understood.” –Stephen R. Covey | Collaboration is key to finding solutions.
ALL EMAILS TO BE SENT: coachfeedback@swimkamloops.com (Head Coach and Coach Liaison receive these).
STEP 1
Have a brief discussion with your child's Coach. An initial email to the coach, CC the head coach, is appropriate here with a very brief outline of the conversation needed. Reply within 1 business day. Allow 24-hour cooldown after upsetting incident. Emotional issues require face-to-face meeting.
Schedule a meeting with your child's Coach (preferred), and/or the Head Coach if email reply is not satisfactory. Come with positive solutions — complaning damages relationships.
STEP 2
STEP 3
If unresolved, involve Head Coach and/or Coach Liaison.
If Coach Liaison cannot resolve, meet with KAC President (facilitated by Coach Liaison). President summarizes discussiono for Board of Directors.
STEP 4
STEP 5
Board of Directors disusses at next meeting. KAC staff on Board abstain unless requested by President.
Anything to add here?
STEP 6
STEP 7
Anything to add here?
Anything to add here?
STEP 8
Conclusion: All parties agree to the final decision made by Coach Liaison or KAC Board of Directors.